What is a CAPPA Member?
This is CAPPA's promise to you.
- A CAPPA member is not an outsider to our organization - she is a definite part of it.
- A CAPPA member is not an interruption of our work - she is the purpose of it. We are not doing her a favor. She is doing us a favor by letting us serve her.
- A CAPPA member is not a cold statistic. She is a flesh and blood human being with feelings and emotions like our own.
- A CAPPA member is not someone to argue or match wits with. She deserves courteous, attentive treatment.
- A CAPPA member is not dependent on us - we are dependent on her.
- A CAPPA member brings us her wants. It is our job to handle them properly and profitably - both to her and to our organization.
- A CAPPA member is the most important person in our organization.