Grievance Policy
All grievances against CAPPA certified professionals, trainers, and representatives must be submitted in writing to the grievance committee with a detailed account of the event or behavior in question, the name of the person, the location and date of the behavior in question, and a list of all parties involved including any witnesses and written evidence. The complaint must be filed within one year of the occurrence. All grievances are to be typed and signed by all parties with a complaint, and it must be notarized.
When the grievance committee receives a complaint against a CAPPA certified professional, trainer or representative, that person will be notified in writing within 10 days. The professional then has 30 days to answer the complaint with their own account of the event or behavior in question. Any evidence or witnesses must be listed and included in the response from the CAPPA professional. The professional involved with a grievance must not in any way contact the party placing the complaint. The committee will then take all evidence and accounts from both parties involved and make every effort to render a fair and impartial judgment to the best of their ability. The judgment of the committee is final. The committee has the right to decide any and all punishments, reprimands, and consequences of the judgment. All CAPPA certified professionals must agree to this system of accountability prior to entering into the certification process and agree to abide by the decisions of the grievance committee, with no right to sue for damages. Possible results may be removal of credentials and certification or warnings. This grievance policy and system is essential to our organization. CAPPA professionals must at all times demonstrate professional behavior and ethics according to our code of conduct, standards of practice, and grievance policy.
